RETURNS

We work with only the best quality toy suppliers to ensure that the quality of the products we supply is of an exceptional standard. In the unlikely event that your product arrives faulty or you wish to cancel your order we are commited to resolving the issue quickly and efficently.

Faulty Products

All our orders are checked before dispatch and are packaged well to prevent damage during transit. In the unlikely event that your items are delivered faulty we will arrange for either a replacement or a refund. Please contact us as soon as possible to arrange this. We will ask you to provide us with a photograph of the damaged goods to enable us to process a claim with our delivery agents.If your items develop a fault after you have purchased them please contact us as soon as possible so that we can review and resolve the situation.

Cancel Order

If you wish to cancel your order you can do so within 14 days of recieving it. Simply contact us to get a returns authorisation number and return the product to us in resaleable condition with packaging still intact and we will refund the cost of the returned item. PLEASE NOTE we are unable to refund the cost of postage and the cost of sending the item back.

If you have ordered any personalised services such as giftwrap or a gift card we also regret that we are unable to refund the cost of these services.

If you are returning an item which triggered a special offer or free delivery on your original order then we will adjust the refund to remove the original saving or discount which no longer applies.