INFORMATION

Here at Fantasticals we aim to provide 100% customer satisfaction. After all delighted customers create a far happier shop for us and make its a great place to work. We take a proactive approach to customer service and look to eradicate problems before they even happen. We know the things that are important to our customers and look to excede expectations by ensuring we follow a simple set of guidelines to prevent poor service:

• We don't advertise products we don't have stock of. This means we can dispatch orders straight away.
• We always dispatch orders within 24 hours (or the next working day), ensuring quick delivery times.
• We have a dedicated customer service line and email ensuring we can deal with customer queries quickly.
• We constantly check competitor prices to make sure we offer great value for money.
• Our site is safe and secure.
• We always resolve issues quickly.
• We Care!

The links on the right contain informaion relating to questions our customers frequently ask us, however we are more than happy to answer any questions you may have and offer further advice on our toys or services, simply email us or call us on 01327 842111 and we would be happy to help.